- ClearStone always remembers that we are here for you!

One of the commonly heard complaints we hear from property owners is lack of communication. We at Clearstone Property Management understands how important communication is, especially when representing one of your most important investments. We do not believe in automated phone systems, and there is always someone available to answer any questions or concerns.

ClearStone Property Management knows how important your investment property is. We dedicate ourselves to ensure that we provide you the best quality service you can find. We ensure that we meet and exceed your expectations by ensuring that we fulfill your individual needs, whether it be closely involving you in the day to day, maintaining you as far away from the day to day as possible, and/or everything in between.

Evictions

We at ClearStone Property Management understand how tedious evictions may be, and we also understand that time is money in the rental property world. When collections and evictions are necessary, a streamlined, automated system ensures that progress is made as quickly as possible, all laws and codes are followed, and that every possible step is taken in order to minimize lost time, and collect as much rent as possible. We never treat evictions the same, as there are many other options available to you that can make a world of difference during these processes, and you are always involved in the important decisions. Contact us today for more information or to find out how ClearStone Property Management can cover your entire eviction cost.

Maintenance

Maintenance is a necessary part of owning rental property. Too often, frustrated owners blame the tenant for these expenses. Yet no matter how ideal the resident, appliances break, hot water heaters fail, A/C systems need annual maintenance and plumbing systems often need attention. Even if issues arise as soon as the tenant moves in, the resident has usually inherited many years of hidden wear and tear prior to their arrival. You should always Budget and Plan For Expenses.

• Legal Aspects of Maintenance

Managing tenant requests is not as simple as taking a call and sending someone to fix it. Property codes generally state what must be fixed by the landlord and require specific documentation, communication and actions that must be taken by the owner to meet all state and federal laws—sometimes even what type of technician must complete the repair. Ignorance of tenant/landlord law is not a defense, and many local judges have a zero-tolerance approach to infringements: the average cost of tenant maintenance lawsuits is $500,000 to $1,140,000, depending on your insurance policy. It pays to have an expert on hand to make sure you understand and comply with these laws.

• Tenant Satisfaction – Turn Your Tenants Into Lifetime Customers!

In the rental business, the tenant is your customer. Responding to tenant maintenance requests has a direct impact on tenant satisfaction and how long the tenant stays. Plus, when you take care of the property in a timely manner, it encourages the tenant to care for it also, while making it more likely they will renew their lease for another year. On the other hand, failing to fix repairs quickly leads to tenant resentment and often results in property neglect by the tenant. And, once a tenant deems you are a slumlord, they will certainly make plans to move when their lease expires, which will cost you several thousands of dollars in turnover expenses!

• How Maintenance Can Prevent Turnover

A warranty of habitability is implied when a tenant and landlord join in a rental agreement. This means that you promise that the property is suitable to live in. Tenants have an expectation that they will be safe in the unit, and that water, plumbing, heat and cooling, appliances, roofing and other basic features of the property will function. If a tenant comes home for a shower after a hard day only to discover there is no hot water, or the air conditioning system has quit working and the kids are hot and cranky, it can be very frustrating—you would feel the same way. When such issues are fixed quickly, most tenants will forgive an irritation one time. However, if it happens often, the owner is slow to respond to requests, or maintenance is denied, the tenant will start planning their departure—and turnover and vacancy expenses are coming your way.

• What to Expect During Turnover

To get a unit “rent ready” means all safety and health issues have been addressed, the home and carpets have been professionally cleaned, all appliances are in good and working condition, the yard is landscaped and weed free, the interior paint is clean and free of nail holes and the plumbing and electrical in the home are working properly. In most areas, the property must also be rekeyed. The average cost to get a home rent ready is about $1800.00, not including the cost of vacancy days. You can easily see why keeping tenants happy to renew their lease saves you money.

When it comes to maintenance, approach your tenants with a sense of fairness. Just think of yourself as a renter, and become the landlord you would like to have. It is just as easy as that, and the money you save in lower vacancy rates and tenant care of the property will be well worth extra care and service you provide.

Leasing

FLEXIBLE pricing structures to fit your individual needs

NO COST, NO OBLIGATION assessment of your property which includes:

• Comprehensive Market Analysis with Real-Time comparables
• Professional recommendations of property upgrades, renovations, or anything necessary to get your property into a rent-ready condition
• Professional opinions on how upgrades can affect rental value and price.

KNOWLEDGE and expertise of the local rental market

AGGRESSIVE internet marketing with consistent updates on property activity and feedback

COMPREHENSIVE tenant screening which includes:

• Full Credit Check
• Criminal Background Check
• Resident History Eviction Screening
• Employment and Income Verification
• Reference checks and Previous Landlord Verification
• Owners are fully involved with the selection process of your tenant!
• ...and there are NEVER any HIDDEN FEES!!

THOROUGH lease agreements with clauses to protect your liability and interests.

DETAILED Move-In & Move-Out inspections to ensure documentation of property condition every step of the way!

Tenant Payments

We offer convenient payment options to all of our tenants who can either mail in payments, bring them in person to our local office or even make payments online... so even if its a weekend or after hours, they have no excuse as to why they can't pay rent on time.